The Use of Live Chats as a CRM Strategy in the Context

question 95

Multiple Choice

The use of live chats as a CRM strategy in the context of customer support will most likely result in ________.

• A)high employee turnover costs
• B)decreasing profitability
• C)considerable savings
• D)a decreasing retention rate

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Definitions:

Labor Force

The total number of people available for work, including both the employed and those seeking employment but currently unemployed.

Employed Adults

Individuals above a specified age who are currently working in paid employment.

Employed Count

The total number of individuals in an economy who are currently employed or working.

Retired Naval Officer

An individual who has served as a commissioned officer in the Navy and has since retired from active service.