Which of the Following Statements Is True of the Value

question 86

Multiple Choice

Which of the following statements is true of the value chain?

• A)The value chain ends when the customer buys a product.
• B)The value chain includes primary and support activities used to produce a product.
• C)The value chain's extended activities neither offer strategic opportunities nor risks.
• D)The value chain does not involve the intermediaries that a company maintains.

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Definitions:

Profitability

A financial metric used to assess the ability of a company to generate income relative to its revenue, assets, or shareholders' equity over time.

Tornado

A violently rotating column of air extending from a thunderstorm to the ground, capable of causing significant destruction.

Visual Customer Journey Map

A graphical representation of the complete experience a customer has with a company, from initial awareness to post-purchase interactions, highlighting key touchpoints.

First Touchpoint

The initial point of contact between a brand or company and a potential customer.