How Do Web-Based Online Self-Service Applications Transform an Organization's Relationships

question 15

Multiple Choice

How do web-based online self-service applications transform an organization's relationships with its customers?

• A)They reduce customer-service facilities available to a customer, but increase the quality of available facilities.
• B)They help educate customers on the business processes of the company.
• C)They provide customers with elaborate decision support systems which help customers make choices without technical help.
• D)They free customers from time-consuming and routine forms of direct contact.

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Definitions:

Evolutionarily Beneficial

Traits or behaviors that increase the chances of survival and reproduction, thus being favored by natural selection.

Sexual Novelty

The introduction of new or unfamiliar elements into sexual activities or relationships to enhance arousal and satisfaction.

Heritability

The proportion of variation in traits within a population that can be attributed to genetic differences among individuals.

Genetic Differences

Variations in the DNA sequences among individuals, which contribute to the diversity of organisms' characteristics.