Which of the Following Statements Is True of Web-Based Shopping

question 17

Multiple Choice

Which of the following statements is true of web-based shopping and online self-service applications?

• A)They reduce understanding of customer requirements and motives in the long term.
• B)They increase the amount of time spent in face-to-face interactions with the customer.
• C)They enforce more rigorous security measures than brick-and-mortar versions.
• D)They reduce customer loyalty in the long term.

---

Definitions:

Federal Estate Tax

A tax imposed by the federal government on the transfer of the taxable estate of a deceased person, whether it passes via will, according to state law, or in other ways.

Charitable Remainder Trust

A tax-exempt trust arrangement designed to reduce the taxable income of individuals by first donating assets to a charity and then receiving a portion of the income generated by these assets for a certain period.

Charitable Lead Trust

A trust designed to provide financial support to one or more charitable organizations for a specific period, with the remaining assets eventually passing to non-charitable beneficiaries.

Funeral Expenses

Costs incurred for services and materials related to the burial or cremation of a deceased individual.