Marsha, a Sales Executive, Faces Issues While Copying Data from One

question 76

Multiple Choice

Marsha, a sales executive, faces issues while copying data from one spreadsheet to another. The formatting of the copied data is not the same as that of the data that is pasted. She started facing this problem only after her older spreadsheet application was upgraded to a newer version. She raises a ticket stating "Request older system. New system not working as desired." The IT technician misconstrues this as a request to replace the computer with an older version. When Marsha returns the next morning, she finds that her computer has been replaced with an older version. Which of the following is the reason why her request had been misunderstood?

• A)absence of a proper IT-support structure
• B)the lack of a dedicated help desk
• C)different levels of communication skills
• D)the jargon barrier

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Definitions:

Pre-Justinianic Byzantine Art

Art from the early Byzantine Empire before the reign of Emperor Justinian I, characterized by Christian religious concepts and Hellenistic influences.

Hagia Sophia

An architectural masterpiece originally built as a Christian cathedral in Constantinople (modern-day Istanbul, Turkey) and later converted into a mosque, now a museum.

Obelisk of Theodosius

An ancient Egyptian obelisk erected at the Hippodrome of Constantinople by the Roman emperor Theodosius I in the 4th century AD.

Hagia Sophia

A historic architectural marvel in Istanbul, Turkey, originally built as a Christian cathedral, then converted into a mosque, and now a museum, exemplifying Byzantine architecture.