Which of the Following Statements Is True of Web-Based Shopping

question 17

Multiple Choice

Which of the following statements is true of web-based shopping and online self-service applications?

• A)They reduce understanding of customer requirements and motives in the long term.
• B)They increase the amount of time spent in face-to-face interactions with the customer.
• C)They enforce more rigorous security measures than brick-and-mortar versions.
• D)They reduce customer loyalty in the long term.

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Definitions:

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