Marsha, a Sales Executive, Faces Issues While Copying Data from One

question 76

Multiple Choice

Marsha, a sales executive, faces issues while copying data from one spreadsheet to another. The formatting of the copied data is not the same as that of the data that is pasted. She started facing this problem only after her older spreadsheet application was upgraded to a newer version. She raises a ticket stating "Request older system. New system not working as desired." The IT technician misconstrues this as a request to replace the computer with an older version. When Marsha returns the next morning, she finds that her computer has been replaced with an older version. Which of the following is the reason why her request had been misunderstood?

• A)absence of a proper IT-support structure
• B)the lack of a dedicated help desk
• C)different levels of communication skills
• D)the jargon barrier

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Definitions:

Persuasion Tactics

Strategies or methods employed to influence others' attitudes, beliefs, or actions towards a particular viewpoint or decision.

Stereotypes

Oversimplified and generalized beliefs about a group of people that often ignore individual differences.

Cognitive Dissonance

A psychological conflict resulting from incongruous beliefs and attitudes held simultaneously.

Cognitive Dissonance

A psychological concept involving the discomfort experienced when holding conflicting beliefs or attitudes, leading to an alteration in one or more of these beliefs to reduce the discomfort.