Three Elements Are Important for Effective Discipline

question 46

Multiple Choice

Three elements are important for effective discipline. Which one is not one of them?

• A) Defined roles, so employees know what is expected
• B) A reward system for good work
• C) Clear guidelines, so employees understand acceptable behavior
• D) Effective methods and procedures for taking corrective action

---

Definitions:

Delayering

The process of reducing the number of levels in an organization's hierarchy to flatten the structure, which often aims to improve efficiency and decision-making.

Front-Line Staff

Employees who directly interact with customers, playing a critical role in customer service and satisfaction.

Chain of Command

A hierarchical structure in organizations that establishes authority levels and dictates how instructions are passed from top to bottom.

Departmentalization

The organizational practice of dividing a business into separate departments or units, each focusing on specific tasks or objectives.