What Is the First Step in the Four-Step Method for Solving

question 2

Multiple Choice

What is the first step in the Four-Step Method for Solving Performance Problems?

• A) Follow-up to evaluate results and provide encouragement
• B) Mutually discuss alternative solutions
• C) Obtain agreement that a problem exists
• D) Mutually agree upon action to be taken to solve problem

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Definitions:

Creative Problem Solver

A person with the ability to develop and combine nontraditional alternatives in order to meet specific needs of the customer.

Buyer's Needs

The requirements, desires, or preferences of a purchaser that motivate them to buy a product or service.

Mutually Beneficial Agreement

A contract or arrangement where all involved parties stand to gain benefits, ensuring cooperation and satisfaction.

Salespeople and Customers

The relationship and interaction between those selling a product or service (salespeople) and those considering or making a purchase (customers).