Match the Items Below with Their Descriptions

question 9

Short Answer

Match the items below with their descriptions:

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Definitions:

Customer Complaints

Feedback from customers expressing dissatisfaction with a product or service.

Partnering/Consultative Selling

A sales approach where the seller acts as a partner to the buyer, focusing on solving the buyer's problems and catering to their needs through consultative strategies.

Relationship Selling

A sales approach focusing on building long-term relationships with customers, rather than on individual transactions.

Transaction Selling

Transaction Selling focuses on immediate sales without necessarily building long-term customer relationships, prioritizing quick deals and exchanges.