ISO 9001 Is a Quality Standard Developed by Fred Smith

question 27

True/False

ISO 9001 is a quality standard developed by Fred Smith of Federal Express.

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Definitions:

Reinforcer

A stimulus or event that increases the likelihood of the behavior that led to it happening again.

Electric Shock

A sudden discharge of electricity through a part of the body, often used in psychological experiments or as a form of therapy.

Skinner Box

An experimental apparatus created by B.F. Skinner to study animal behavior, particularly the consequences of actions on behavior.

Successive Approximations

A behavior modification technique involving the reinforcement of behaviors that are progressively closer to the desired behavior.