Which of the Following Is a Service Provider That Has

question 65

Multiple Choice

Which of the following is a service provider that has low customer contact in combination with high labor intensity?

• A)Service factory
• B)Service shop
• C)Mass service
• D)Professional service
• E)Self-service

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Definitions:

Real Emotions

Genuine feelings that reflect one's true emotional state, as opposed to feigned or suppressed emotions.

Facial Expressions

The movements of the face that convey emotional states, intentions, or reactions to stimuli.

Different Emotions

A range of complex psychological states that reflect the personal significance of a situation, event, or activity.

Coping Strategy

Techniques or methods that individuals use to handle, manage, or mitigate stressful situations or emotions.