Security as a Dimension of Service Quality Means

question 29

Multiple Choice

Security as a dimension of service quality means

• A)The willingness to assist customers
• B)Having the knowledge to perform the service
• C)Recognizing that confidentiality is important in service delivery
• D)The service provider's politeness and friendliness
• E)Physical characteristics of the service provider

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Definitions:

Psychoanalysis

A therapeutic approach founded by Sigmund Freud that aims to explore the unconscious mind to understand and treat psychological disorders, emphasizing early childhood experiences and the role of the unconscious.

Group Therapy

A form of psychotherapy where one or more therapists treat a small group of clients together, exploring shared issues and dynamics.

Operant Behavior

A method of learning that employs rewards and punishments for behavior, emphasizing the effects of external stimuli on behavior.

Respondent Behavior

Behavior that occurs as an automatic response to a certain stimulus.