Which of the Following Is Not Considered a Dimension of Service

question 34

Multiple Choice

Which of the following is not considered a dimension of service quality?

• A)Responsiveness
• B)Competence
• C)Access
• D)Special features
• E)Courtesy

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Definitions:

HTML

HyperText Markup Language, the standard markup language used to create and design pages on the World Wide Web.

Message List

A component of email or messaging applications displaying a chronological or structured list of received messages.

Navigation Pane

A UI element that allows users to navigate through different sections or features of an application or document.

Reading Pane

A feature in email clients and text reading applications that displays the content of the selected message or document alongside the list of items.