Security as a Dimension of Service Quality Means

question 29

Multiple Choice

Security as a dimension of service quality means

• A)The willingness to assist customers
• B)Having the knowledge to perform the service
• C)Recognizing that confidentiality is important in service delivery
• D)The service provider's politeness and friendliness
• E)Physical characteristics of the service provider

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Definitions:

Physical Activity

Any bodily movement produced by skeletal muscles that requires energy expenditure.

Crepitation

the grating, crackling or popping sounds and sensations experienced under the skin and joints or a crackling sensation due to the presence of air in the subcutaneous tissue.

Bone Spur

A bony growth formed on normal bone, often due to aging or as a response to friction or pressure.

Fluid

A substance that has no fixed shape and yields easily to external pressure; can be a gas or a liquid.