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Discuss How Customer Expectations Can Influence the Assessment of Quality

question 17

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Discuss how customer expectations can influence the assessment of quality.


Definitions:

Verbal Aptitude

The ability to understand and process words and language, both in speaking and writing.

Gender Gap

The difference in opportunities, status, attitudes, etc., between men and women, often resulting in disparities.

Mathematical Abilities

The cognitive capacities related to understanding, manipulating, and solving mathematical concepts and problems.

Socially Influenced

Being affected or altered by the social context, including behaviors, opinions, or decisions that are impacted by others or societal norms.

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