What Term Describes an Activity in Services That the Customer

question 65

Multiple Choice

What term describes an activity in services that the customer does not directly interact with or see?

• A)Out-of-office activity
• B)Front-office activity
• C)Back-office activity
• D)Pseudo office activity
• E)Nondirect service activity

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Definitions:

Ishihara Book

A color vision test that uses a series of plates filled with colored dots to detect red-green color deficiencies.

Jaeger Chart

A chart consisting of various sizes of print used to evaluate an individual's ability to read text at a normal reading distance.

Snellen Chart

A chart used to measure visual acuity, consisting of rows of letters that decrease in size, which an individual reads from a standard distance to determine the sharpness or clarity of their vision.

Landolt C Chart

A visual acuity test chart that uses a ring or "C" shaped figure oriented in various directions to measure eyesight.