Examlex
____ occurs when bureaucracies treat clients as standard cases and personnel as cogs in a giant machine:
Major Categories
The primary divisions or classifications within a larger system or set of data.
Routine Message
A standard or typical message that is sent on a regular basis.
Main Idea
The central or most important concept, topic, or point that a piece of writing or communication is trying to convey.
Audience Confusion
A state of misunderstanding or lack of clarity experienced by listeners or viewers in response to a message or presentation.
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