____ Occurs When Bureaucracies Treat Clients as Standard Cases and Personnel

question 129

Multiple Choice

____ occurs when bureaucracies treat clients as standard cases and personnel as cogs in a giant machine:

• A)Bureaucratic ritualism
• B)Oligarchy
• C)Bureaucratic inertia
• D)Bureaucratic structure
• E)Dehumanization

---

Definitions:

Bad-News Messages

Communications designed to convey information that might be disappointing, unwelcome, or unfavorable to the receiver, handled with care to mitigate negative reactions.

Negative-News Situation

A scenario where unpleasant information has to be communicated, often requiring careful word choice and tone.

Preliminary Explanation

An initial statement or rationale provided to give background or context before the main discussion, argument, or presentation.

Cushion

A soft, padded item used for sitting, kneeling, or to soften the hardness or angularity of a chair or couch.