An Example of Effective Feedback Is _____

question 15

Multiple Choice

An example of effective feedback is _____

• A) "The customer service department's turnover has increased since you took over the managerial job.
• What do you think you're doing wrong?"
• B) "As the figures here show,six months ago the customer service department was among those with the lowest turnover in our division.
• Over the last six months,the customer service department has developed the highest turnover in the division and is above the industry norm as well.
• What do you think is going on?"
• C) "Why don't your employees respect you?"
• D) "I noticed that your department turnover has increased,customer satisfaction has decreased,you're over budget,and you're always late for meetings.
• I think it's time you went to a leadership training course.
• Which one do you want to attend?"

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Definitions:

False Consensus Effect

A psychological bias where individuals believe their own viewpoints, actions, and behaviors are more common in the general population than they actually are.

Actors

Individuals who perform in stage plays, movies, television shows, or other productions, portraying characters.

Observers

Individuals who watch or notice something without directly participating in the action.

Private Thoughts

Thoughts that are not expressed verbally or shared with others, often personal or reflective in nature.