In a Small Community in Michigan,there Are Two Funeral Homes

question 82

Multiple Choice

In a small community in Michigan,there are two funeral homes.One of them clips all pictures from the local paper,laminates them,and mails them to the person photographed with a brief note.This is an attempt to build positive relations with potential customers during happy times.If the other funeral home chose to make similar customer contact,the competitors would have

• A) differential advantage.
• B) strategic imitation.
• C) emergent strategy.
• D) distinctive competence.
• E) competitive advantage.

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Definitions:

Average Service Time

This metric represents the mean time required to serve a customer or complete a process, useful in evaluating the efficiency of service operations.

Service Requirements

Specifications or criteria that detail the performance and quality levels needed to meet customers' needs or service delivery standards.

Queuing System

A mathematical model used to analyze the behavior of queues formed by items or people awaiting service and to design efficient service mechanisms.

FIFO

An inventory valuation method where the first items produced or acquired are the first ones sold or used, standing for First-In, First-Out.