Which of the Following Actions Exemplifies the First Step in the Comprehensive

question 101

Multiple Choice

Which of the following actions exemplifies the first step in the comprehensive organization change model?

• A)Setting standards for a new absenteeism control procedure
• B)Gathering employee complaints and noticing a trend
• C)Determining the probable causes of a recently detected drop in the level of employee job satisfaction
• D)Determining different techniques for enhancing employee job satisfaction
• E)Planning a set of meetings to help employees understand the procedures in the company's new MBO program

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Definitions:

Consumer Preferences

The subjective tastes and desires influencing the buying behavior of individuals or groups when choosing among alternative products or services.

Touch Point

Any interaction or point of contact between a brand and its customers, covering a wide range of platforms, including physical and digital channels.

Customer Satisfaction

An evaluation of the extent to which a company’s products or services exceed or satisfy the anticipations of its customers.

Order Cycle Time

The total time from when a customer places an order until the product is delivered, encompassing processing, production, and shipping stages.