Your Employees Have Been Appropriately Engaging in a Particular Behavior

question 78

Multiple Choice

Your employees have been appropriately engaging in a particular behavior for several years and have been positively reinforced for doing so.A change in the law now makes this behavior unacceptable.What should you do?

• A) Punish the behavior until it disappears.
• B) Use extinction to get rid of the behavior.
• C) Use punishment to get rid of the undesirable behavior and then positively reinforce the desired behavior.
• D) Combine extinction of the unacceptable behavior with positive reinforcement of the desired behavior.
• E) Use avoidance toward the undesirable behavior and positive reinforcement of the desired behavior.

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Definitions:

Personal-Selling Process

A series of steps that a salesperson follows to sell a product or service, which usually includes pre-approach, approach, presentation, handling objections, closing, and follow-up.

Pre-Approach

A stage in the selling process where information is gathered about a potential client before making direct contact.

Marketing Mix

The combination of factors that can be controlled by a company to influence consumers to purchase its products, typified as product, price, place, and promotion.

Higher Horsepower

Refers to engines or machines with a higher capability to produce power, often resulting in better performance or efficiency.