Arthur Works in Customer Service

question 87

Multiple Choice

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

• A) the communication process.
• B) ineffective communication.
• C) noise.
• D) miscommunication.
• E) a semantics problem.

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Definitions:

Independent Variable

The variable in a study or experiment that is manipulated or considered as the cause to determine its effect on a dependent variable.

Dependent Variable

The variable in an experiment that is expected to change as a result of manipulations to the independent variable.

Highly Correlated

Refers to two or more variables that have a strong linear relationship with each other, indicated by a correlation coefficient close to either 1 or -1.

Linear Regression Model

An approach in statistics that aims to represent the connection between a dependent variable and one or more independent variables through the application of a linear equation to the data observed.