Wal-Mart Replaced Some Checkout Lanes with Self-Checkout

question 101

Multiple Choice

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

• A)features
• B)reliability
• C)durability
• D)serviceability
• E)None of these choices

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Definitions:

Behavior

Actions, reactions, or conduct of an individual or group in response to external or internal stimuli.

Business

The practice of making one's living by engaging in commerce, trade, and services.

Attribution Errors

Mistakes made in attributing causes for one's own and others' behaviors, often leading to inaccurate judgments or assumptions.

Economic Recession

A period of temporary economic decline during which trade and industrial activities are reduced, generally identified by a fall in GDP in two successive quarters.