Wal-Mart Replaced Some Checkout Lanes with Self-Checkout

question 101

Multiple Choice

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

• A)features
• B)reliability
• C)durability
• D)serviceability
• E)None of these choices

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