The Rise of the Internet Is Increasing the Barriers That

question 118

True/False

The rise of the Internet is increasing the barriers that small firms face in building international sales.

Apply the principles of tact and diplomacy in constructing bad-news messages within organizations.

Understand the use of passive-voice verbs to soften the impact of bad news.

Learn the elements to include in the closure of bad-news messages to maintain a positive tone.

Develop empathy and the ability to convey it in business communications.

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Definitions:

Reversing Entries

Journal entries made at the beginning of an accounting period to reverse or cancel out adjusting entries made at the end of the previous accounting period, simplifying record-keeping.

Profit Margin

A financial ratio calculated as net income divided by revenue, expressing the percentage of each dollar of revenue that remains as profit.

Net Income

The profit of a company after all expenses, taxes, and costs have been subtracted from total revenue.

Net Sales

The revenue from goods or services sold by a company after deducting returns, allowances for damaged or missing goods, and discounts.