Mass Customization

question 21

Multiple Choice

Mass customization

• A) refers to a company's use of standardized production systems to produce and deliver products and services.
• B) is usually appropriate in situations where there is the limited potential for differentiating a product for a particular customer.
• C) typically requires the company to reconceptualize the design of its products as well as the design and integration of the processes used for producing and delivering the product to customers.
• D) is also known as lean production.

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Definitions:

Services

Intangible products such as consulting, banking, cleaning, and education that are consumed at the point of sale.

Goods

Physical items that are produced and can be bought, sold, or traded.

Sweatshop Labor

Work that is performed in poor conditions for low pay and often violates labor laws.

Working Conditions

The environment, terms, and circumstances under which an individual is employed, including hours, physical aspects, legal rights, and responsibilities.