Which of the Following Is a Measure of Customer Satisfaction

question 82

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

• A) Promptness in handling claims
• B) Average unemployment compensation payment
• C) Per capita (average) merit increases
• D) Benefit cost per payroll dollar
• E) Percentage of sick leave to total pay

---

Definitions:

Histamine

A compound released by cells in response to injury and in allergic and inflammatory reactions, causing contraction of smooth muscle and dilation of capillaries.

Localized

Restricted to a specific area or part of the body.

Numbness

A loss of sensation or feeling in a part of the body, often indicating an underlying medical condition or nerve damage.

Redness

Redness is a common sign of inflammation or irritation, often indicating an area of the skin that is reacting to an injury, infection, or another stimulus.