Which of the Following Is a Customer Satisfaction Measure of the Overall

question 103

Multiple Choice

Which of the following is a customer satisfaction measure of the overall effectiveness of HR activities?

• A) Ratio of personnel staff to employee population
• B) Percentage of employees receiving tuition refunds
• C) Per capita (average) merit increases
• D) Working relationship between organizations and HRM department
• E) Turnover rate

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Definitions:

Best Evidence Rule

A legal principle requiring the presentation of the original document as evidence in court, rather than copies, unless the original is unavailable.

Obligee

A person or entity that is owed a duty or performance under a legal agreement or contract.

Obligor

An obligor is a person or entity legally bound to provide a payment, service, or other benefit to another party (the obligee) under the terms of a contract or legal agreement.

Statute of Frauds

The Statute of Frauds is a legal principle that requires certain kinds of contracts to be in writing and signed by the party to be charged, to prevent fraud and perjuries.