Which of the Following Is a Measure of Customer Satisfaction

question 82

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

• A) Promptness in handling claims
• B) Average unemployment compensation payment
• C) Per capita (average) merit increases
• D) Benefit cost per payroll dollar
• E) Percentage of sick leave to total pay

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Definitions:

Commercial Ventures

Business projects or enterprises initiated with the intent to make a profit, often by meeting consumer needs or offering innovative products.

User Trends

Patterns or changes in consumer behavior, often analyzed within digital platforms to understand preferences, usage, and engagement over time.

LGBTQ Community

refers to the collective of individuals who identify as lesbian, gay, bisexual, transgender, queer, or questioning, along with their allies.

Came Out

This phrase is often used to describe the act of disclosing one's sexual orientation or gender identity publicly.