Management at an IT Firm Is Thinking of Promoting Barbara,a

question 91

Multiple Choice

Management at an IT firm is thinking of promoting Barbara,a customer service representative,to the position of senior customer relationship manager.Which of the following,if true,would weaken management's decision to promote her?

• A) Barbara is currently on a sabbatical and is expected to return to the office in three months.
• B) Barbara was promoted to her current position less than a year ago.
• C) Barbara has already had a pay rise over the last two years.
• D) Barbara has little experience in handling such a position, which would require greater responsibility.
• E) Barbara has never been on an externship, unlike some of her customer service colleagues.

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Definitions:

Reengineering

involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality.

Incremental Improvements

Small, gradual changes or enhancements made to a process, product, or service to improve efficiency, quality, or performance.

Consortium

A group of companies, universities, or other organizations that collaborate on a common project or share resources to achieve a common goal.

OD Efforts

Initiatives taken as part of Organization Development, aimed at improving organizational effectiveness, health, and capacity through planned interventions.