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Phonyton Inc

question 119

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Phonyton Inc.decides to implement a specialized training program for 200 employees on using a new software application to handle their daily tasks.Philip,the training administrator,decides to hire an external consultant to conduct the training program.However,Larry,the sales manager,believes that hiring an external consultant will add to the mounting costs incurred on implementing the new software.He believes that employees should learn the application using the support documents provided with the software.Which of the following arguments should Philip use to persuade Larry that the decision to hire an external consultant is the best option?


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A concept in behavioral psychology that categorizes the different ways in which behaviors can be encouraged or strengthened.

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