Phonyton Inc

question 119

Multiple Choice

Phonyton Inc.decides to implement a specialized training program for 200 employees on using a new software application to handle their daily tasks.Philip,the training administrator,decides to hire an external consultant to conduct the training program.However,Larry,the sales manager,believes that hiring an external consultant will add to the mounting costs incurred on implementing the new software.He believes that employees should learn the application using the support documents provided with the software.Which of the following arguments should Philip use to persuade Larry that the decision to hire an external consultant is the best option?

• A) Hiring external consultants is cheaper than buying user manuals for all employees.
• B) An external consultant is more likely to understand how the application's functionality ties in with the company's internal processes.
• C) User acceptance of a software application is possible only when users are trained to use the application.
• D) User manuals provided with software applications contain jargon and can be understood only by employees of the IT department.
• E) The money spent in implementing the software application will be wasted if the employees do not receive proper training on how to use the application.

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Definitions:

Role-taking

The process of mentally assuming the perspective of another in order to understand their thoughts, feelings, or behaviors.

Anticipatory Socialization

The process of preparing for future changes in roles or social situations by adopting new norms and behaviors in advance.

Secondary Socialization

Follows primary socialization and occurs through participation in more specific groups with defined roles and expectations.

Role Distance

The gap or difference between the behavior expected of an individual in a specific role and the actual behavior exhibited by that individual.