Which of the Following Is a Customer Satisfaction Measure That

question 83

Multiple Choice

Which of the following is a customer satisfaction measure that indicate the success of the compensation system designed by the HR department of an organization?

• A) Competitiveness in local labor market
• B) Ratio of average salary offers to average salary in community
• C) Per capita (average) merit increases
• D) Percentage of overtime hours to straight time
• E) Ratio of recommendations for reclassification to number of employees

---

Definitions:

House-Grey Memorandum

Unofficial diplomatic communication in 1916 between the United States and Great Britain outlining a proposal for joint mediation of World War I by the United States, contingent upon support from both the Allies and the Central Powers.

American Neutrality

The policy maintained by the United States at various times, notably during the early years of World War I and II, of not taking sides in conflicts between other nations.

Republican Presidential Candidate

An individual nominated by the Republican Party to compete in the United States presidential election.

Francisco Pancho Villa

A Mexican revolutionary general and one of the most prominent figures of the Mexican Revolution.