Which of the Following Is a Measure of Customer Satisfaction

question 24

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?

• A) Anticipation of personnel needs
• B) Average years of experience/education of hires per job family
• C) Average days taken to fill open requisitions
• D) Ratio of acceptances to offers made
• E) Ratio of minority/women applicants to representation in local labor market

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Definitions:

Coupon Rate

A bond's yearly interest payout rate, described as a percentage of its face value.

Coupon Rate

The annual interest rate paid on a bond's face value, indicating the amount of periodic payments to the bondholder.

TIPS Bond

Treasury Inflation-Protected Securities are U.S. government bonds that are indexed to inflation in order to protect investors from the negative effects of rising prices.

Par Value

The nominal or face value of a bond, share of stock, or coupon as stated by the issuer, which does not necessarily reflect its market value.