Which of the Following Is a Measure of Customer Satisfaction

question 82

Multiple Choice

Which of the following is a measure of customer satisfaction that indicates the success of the benefits programs implemented by the HR department of an organization?

• A) Promptness in handling claims
• B) Average unemployment compensation payment
• C) Per capita (average) merit increases
• D) Benefit cost per payroll dollar
• E) Percentage of sick leave to total pay

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Definitions:

Rounding Rules

Guidelines used in mathematics and statistics for reducing the number of digits in a numeric value according to certain criteria, typically to make the value simpler or more intuitive.

Rounded

The process of adjusting numerical values to a specified degree of accuracy, typically to make them simpler or more manageable.

Rounded

A numerical value that has been adjusted to a less precise form, often to make it simpler or easier to communicate.

Median

In a dataset arranged by size, either upwards or downwards, the middlemost value is referred to as the median.