Based on the Expectation That Two People in Conflict Should

question 40

Multiple Choice

Based on the expectation that two people in conflict should first try to arrive at a settlement together, organizations have a policy of making managers available to hear complaints. Typically, the first "open door" is that of the employee's

• A) immediate supervisor.
• B) choice of a neutral party.
• C) peers.
• D) immediate subordinates.
• E) personal counselor.

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Definitions:

Persuasive Conditioning

The use of classical conditioning techniques to alter attitudes or behaviors by associating a stimulus with positive or negative feelings.

Manipulative Conditioning

Refers to using operant conditioning techniques to manipulate behavior by controlling rewards and punishments.

Preferential Conditioning

A process in learning where an organism develops a preference or aversion to a stimulus based on its associated consequences.

Conditioned Compensatory Responses

Refers to the physiological and behavioral changes that occur as a reaction to anticipatory cues for a primary unconditioned stimulus, often seen in drug tolerance and addiction studies.