Total Quality Management Differs from Traditional Performance Measurement in That

question 31

Multiple Choice

Total quality management differs from traditional performance measurement in that it:

• A) has an external, rather than an internal, focus.
• B) is a top-down review process.
• C) assesses both individual performance and the system within which the individual works.
• D) focuses exclusively on support decisions about work assignments, training, and compensation.
• E) provides only subjective feedback based on the work process.

---

Definitions:

Producing Purses

The process of manufacturing handbags, which involves design, selection of materials, and assembly.

Average Fixed Cost

The aggregate fixed production costs per unit of output, calculated by dividing these costs by the total quantity of products made.

Bakes

The process of cooking food by dry heat, especially in an oven, often related to pastries, bread, and cakes.

Average Fixed Cost

The constant expenses linked to manufacturing, when divided by the volume of goods produced, reduce as the amount of production expands.