How Does Total Quality Management (TQM)obtain Objective Feedback

question 35

Multiple Choice

How does total quality management (TQM) obtain objective feedback?

• A) From the methods that use charts to detail causes of problems, measures of performance, or relationships between work-related variables.
• B) From the methods that rate behaviors in terms of a scale showing specific statements of behavior that describe different levels of performance.
• C) From the methods that use several statements describing each trait to produce a final score for that trait.
• D) From the method that lists traits and provides feedback for each trait.
• E) From managers, peers, and customers about the employee's personal qualities.

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Definitions:

Social Network Site

An online platform that enables users to create a public profile and interact with other users on the site.

Brand

A name, term, design, symbol, or any other feature that identifies one seller's goods or service as distinct from those of other sellers.

Customer Service

The assistance and support provided by a company to those people who buy or use its products or services.

Social Media

Platforms that allow individuals to generate and distribute content or engage in networking social activities online.