Which of the Following Is in Compliance with the Core

question 43

Multiple Choice

Which of the following is in compliance with the core values of total quality management?

• A) Providing specific quality training to the supervisors
• B) Adopting a retrospective approach to quality control by correcting error prone products
• C) Developing generalized methods and processes rather than focusing on meeting the needs of the specific customers
• D) Encouraging employees and customers to provide inputs on improving quality of the products and deciding on the costs
• E) Measuring employees' progress based on the amount of work done rather than the feedback obtained from the customers

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Definitions:

Resistant To Change

The inclination to oppose or struggle against modifications to one's routine, environment, work, or beliefs.

Automatic Attitudes

Immediate, reflexive responses that are influenced by underlying preferences and prejudices.

Deliberate Attitudes

Beliefs and feelings that are consciously held and formed through reflection and reasoning.

Dissonance

A mental struggle arising from holding conflicting attitudes and beliefs at the same time.