The XYZ Company Billing Department Has Decided to Assign One

question 41

Essay

The XYZ Company billing department has decided to assign one employee to each of its customers. This employee will be responsible for granting credit to the entity and then handling the billing. XYZ believes this will result in better customer service, because the entity will only have to deal with one person and that one person will be very familiar with the credit terms. As an auditor, would you agree with XYZ's decision?

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Definitions:

Media Development

refers to the evolution and advancement in communication channels, technologies, and content delivery methods.

World Wide Web

A system of interlinked hypertext documents and resources, accessible over the Internet, enabling people to search, view, and interact with online information.

Microcomputer

A small, single-user computer based on a microprocessor. In modern terms, it often refers to personal computers or desktops.