You Are a Manager in a Retail Store

question 7

Multiple Choice

You are a manager in a retail store. The company policy is that employees should not work for longer than three hours without a 10-minute break or a 30-minute meal period. Employees are not to take breaks until told to do so by you. During the recent holiday season, you have not been giving employees their breaks. Donald comes to you and says, "Why do I have to work such long hours without a break? It's not fair. Yesterday I worked for five hours without a break." Which of the following steps of the complaint model should you take first?

• A) Schedule time to get all the facts.
• B) Make a decision to get someone else to do it.
• C) Develop a plan.
• D) Paraphrase the complaint.