You Are a Manager in the Frozen Foods Department in a Supermarket

question 15

Multiple Choice

You are a manager in the frozen foods department in a supermarket. Every two weeks the frozen foods cases must be cleaned. This requires taking all the food out and washing the cases. You have three employees. However, since Chris does the best job, you usually select Chris to clean the cases. Chris has come to you and said, "Why do I always have to do the dirty work of cleaning the cases almost every two weeks? It's not fair that I have to clean the cases more often than the other two employees. This is not an equitable situation, so I'm complaining of unfair treatment." Which of the following steps of the complaint model should you take immediately after listening to Chris?

• A) Schedule time to get all the facts.
• B) Make a decision to get someone else to do it.
• C) Have the complainer recommend a solution.
• D) Develop and implement a plan.

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Definitions:

Social Roles

The patterns of behavior expected of individuals in different social positions or statuses within a group or society.

Social Customs

Established patterns of behavior and traditions that are socially accepted within a specific culture or society.

Social Occupations

Jobs or careers focused on providing social services to individuals or communities, often involving counseling, social work, or community organization.

Low-ball Technique

A persuasion strategy by which an initially attractive offer is made to get a person to commit to an action, then terms are made less favorable.