Ian Is a Clerical Worker

question 102

Multiple Choice

Ian is a clerical worker. He sorts files, as do the other ten employees in the department. All the employees know that they are supposed to place the files in the exact place when they are finished so that others can find them when they need them. As a rule, employees should have only one file out at a time. Ian's supervisor notices that Ian has five files on his desk of which one is a file that another employee urgently needs. Which of the following steps of the coaching model should Ian's supervisor follow immediately after describing to Ian his current behavior?

• A) Refer to past feedback
• B) Describe desired performance
• C) Get a commitment to the change
• D) Use disciplinary action

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Definitions:

Cash Dividend

A payment made by a company out of its profits to shareholders, usually in the form of cash.

Interest Paid

The total amount of interest expenses a borrower has paid over a certain period to lenders for the use of borrowed funds.

Dividends Paid

The part of a corporation's profits paid out to its shareholders, typically as cash or more stocks.

Discount

It is a reduction from the usual cost of something, often applied to encourage early payment or to reward bulk purchases.