__________ Refers to the Perceived Fairness of the Process with Which

question 120

Multiple Choice

__________ refers to the perceived fairness of the process with which a firm handles customer complaints.

• A) Procedural fairness
• B) Intangible fairness
• C) Distributive fairness
• D) Service fairness
• E) Empowerment fairness

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Definitions:

Agent

An individual authorized to act on behalf of another, known as the principal, in legal or business matters.

Classical Islamic Law

The body of law derived from the Qur'an and the Hadith, governing aspects of personal conduct, family relations, and societal obligations in Islamic tradition.

Respondeat Superior

Respondeat Superior is a legal doctrine that holds an employer or principal responsible for the actions of their employees or agents, when those actions occur within the scope of employment or agency.

Cause Harm

Refers to actions or circumstances that cause physical, emotional, or financial damage or injury to someone.