Which of the Following Is NOT a Recommended Strategy for Service

question 106

Multiple Choice

Which of the following is NOT a recommended strategy for service recovery?

• A) listening to the customer
• B) finding a fair solution
• C) resolving problems quickly
• D) silencing an irate customer before the individual makes any angry outbursts
• E) following procedural fairness when solving problems

---

Definitions:

Financial Distress

A situation where a company cannot meet, or has difficulty paying off, its financial obligations to its creditors.

Indirect Costs

Expenses not directly tied to a specific product or service, such as administrative and overhead costs.

Productivity Growth

The increase in the output of goods and services per unit of input, such as labor or capital, over a specific period.

Computers

Electronic devices that are designed to store, process, and retrieve data efficiently and accurately.