Colin Has Been Directed by His Boss to Determine Whether

question 9

Multiple Choice

Colin has been directed by his boss to determine whether their company is meeting customers' service quality expectations. One of Colin's problems is that services are __________, making evaluation of service quality difficult.

• A) quantifiable
• B) substantial
• C) unequally distributed
• D) intangible
• E) inconsequential to customers

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Definitions:

Acceptance

In contract law, it is the expression of assent to the terms of an offer in such a manner that binds both the offeror and offeree to a contract.

Legal Power

The authority granted by law to individuals or entities to carry out legal actions.

Grumbling Acceptance

An acceptance of a situation or outcome with complaints or signs of unhappiness.

Objectively Demonstrated

Information or evidence presented in a manner that is observable and verifiable by others, not influenced by personal feelings or opinions.