Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform

question 38

Multiple Choice

Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instructs employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.

• A) assurance
• B) reliability
• C) tangibles
• D) responsiveness
• E) empathy

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Definitions:

Physically Abused

Individuals who have experienced harm or injury through physical force by another person.

Socially Extraverted

Pertaining to individuals who are outward-turning, sociable, energetic, and eager for social interactions and experiences.

Amygdala

A set of neurons in the brain that is involved in processing emotions, especially fear and pleasure.

Hypothalamus

A region of the brain beneath the thalamus, responsible for regulating many bodily functions, including hunger, thirst, temperature, and the release of hormones.