Randall Arrived at the Hotel to Find That,although He Had

question 51

Multiple Choice

Randall arrived at the hotel to find that,although he had a guaranteed reservation,the hotel had no rooms available.He became angry when the hotel made him a reservation at a more expensive hotel but refused to pay the difference in room rates.Randall was upset because,in his opinion,the hotel's solution did not incorporate

• A) intangible fairness.
• B) distributive fairness.
• C) procedural fairness.
• D) service fairness.
• E) empowerment fairness.

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Definitions:

Goodwill Message

A communication intended to foster positive relations, often expressing thanks, congratulations, or well-wishes.

Positive Response

A favorable or affirmative reaction to a message, proposal, or situation.

Durable Notebook

A notebook designed to withstand rough handling and conditions, often made with high-quality, resilient materials.

Routine Positive Messages

Regular communications that convey good news, positive feedback, or affirmative information.